I'm filing a formal complaint with the Missouri Division of Cannabis Regulation against Swade Rolla. Here's why, and it's also a correction to my own post. A while back I reported that Swade Rolla had resolved a lab-data problem I raised. Their GM pulled the real COA, confirmed my package label was accurate, and committed to a manual verification process before listings went live. I took them at their word and said so publicly. I was wrong to call it resolved. Yesterday I drove an hour to Swade Rolla for a strain whose listed numbers were exactly what I was looking for. I asked to see the COA. The THC was two percent lower than advertised, and the terpenes weren't close — the listed values were down in the single decimals on the actual document. Here's what changed. They're not posting the COA anymore. They're typing values onto the site. That means someone is entering those numbers by hand, and they don't match the lab's own paperwork. The GM I dealt with is no longer there. I don't know why. I was told before that a hard copy of the COA would be available on request. It wasn't. The budtender looked surprised I asked, and all I got was a look at their laptop screen. I couldn't take anything with me. This isn't a hard problem to solve. I went to KEY Cannabis and their COAs matched exactly. They told me they have staff who verify every one, that it's a real process, and that they take pride in getting it right. I've checked High Profile in St. Robert a couple of times too, and they've been accurate as well. So it can be done. Patients pick medicine off those numbers. Terpene profiles are the whole reason some of us choose one strain over another. Getting them wrong isn't a website bug, it's telling someone they're buying something they aren't. Check the COA before you buy, and ask for the actual document, not a screen.

I'm filing a formal complaint with the Missouri Division of Cannabis Regulation against Swade Rolla. Here's why, and it's also a correction to my own post. A while back I reported that Swade Rolla had resolved a lab-data problem I raised. Their GM pulled the real COA, confirmed my package label was accurate, and committed to a manual verification process before listings went live. I took them at their word and said so publicly. I was wrong to call it resolved. Yesterday I drove an hour to Swade Rolla for a strain whose listed numbers were exactly what I was looking for. I asked to see the COA. The THC was two percent lower than advertised, and the terpenes weren't close — the listed values were down in the single decimals on the actual document. Here's what changed. They're not posting the COA anymore. They're typing values onto the site. That means someone is entering those numbers by hand, and they don't match the lab's own paperwork. The GM I dealt with is no longer there. I don't know why. I was told before that a hard copy of the COA would be available on request. It wasn't. The budtender looked surprised I asked, and all I got was a look at their laptop screen. I couldn't take anything with me. This isn't a hard problem to solve. I went to KEY Cannabis and their COAs matched exactly. They told me they have staff who verify every one, that it's a real process, and that they take pride in getting it right. I've checked High Profile in St. Robert a couple of times too, and they've been accurate as well. So it can be done. Patients pick medicine off those numbers. Terpene profiles are the whole reason some of us choose one strain over another. Getting them wrong isn't a website bug, it's telling someone they're buying something they aren't. Check the COA before you buy, and ask for the actual document, not a screen. — Internet of Pot